Customer Testimonials
I purchased a new Sierra with the trade of my Jeep. My salesman was Kyle Lopez and the sales GM Luke Sillar joined once it was time to crunch numbers. Both were great to work with, both knew the product and were able to answer all my questions. I had been looking for about 2 months so I was very familiar with the truck trims and prices as well as the value of my Jeep I traded. I am very satisfied with the final price of the truck I purchased, I also got a fair trade value for my Jeep. Both ...
I just bought my second Buick Encore from D’Arcy and couldn’t be happier. My salesmen was J.R. and he sold me my first Buick. A real great guy to work with. No pressure but went to great lengths to my experience easy. Mike in finance was also so nice to work with. I would recommend this dealership and it’s staff if you are looking for a car.
Worst Dealership I have ever worked with! Crappy service department, and they sold me a BRAND NEW vehicle with a repaired rim. When I tried to get it resolved through them they did nothing. I will never buy another vehicle from them or GM! In addition, I had them take the tire off of the bad rim to show them the patch that was on on the outside and where the tire company had put the patch on the inside, they destroyed the valve stem. I had to take my car to discount tire to get a new vavle stem. ...
Excellent! I recently just purchased my first Buick Envision! Mark Hardman, the salesperson was very helpful and made the whole process painless. Thank you to everyone at D'Arcy. Highly recommend this dealership!
I took my car in for an oil change and tire rotation,when I pulled in the service garage, I waited as the the two exchanged glances to see which one was going to wait on me Which is very rude and unprofessional. I got my vehicle serviced, but I am disappointed with their service team
Saturday i went to Darcy automotive in Joliet . I told Matthew ""the salesman "" i was on a budget so i needed a car for under $15.000 for my wife by Monday June 6th for work and told them that .. He seemed awesome! i found 2 that would work ,but i wanted my wife to drive them both first. So i came back the next week because they were closed on Sunday and Monday. We took a Buick rogue for a test drive and my wife didn't like it, it was a little to small. So we decided ...
Outstanding! From sales to service I am impressed and I’ve bought a lot of cars. Salesman Sergio professional, friendly, patient, helpful, follows through. I highly recommend him. Cashier- outstanding. Service desk and service workers- outstanding. I thought I got in the wrong car after it was serviced. Even the car mats were cleaned.
Mitch was great to work with! He and Mike went above and beyond to make sure the deal was done. Thank you to Rob in finance for a smooth paperwork process when picking up the vehicle too! Shout out to Frank in service who got us with Mitch to talk about our trade in as well!
Well I'm an old lady on a pension. The first thing I did this AM is to tear off any sign of D'Arcy OFF MY CAR! Yes right away they start the handshakes, smiles... FAMILY?? Ha ha ha ha... I see all the reviews of stupid people who fell for it. Right away Mike Rizzoti starts yelling at me that my trade-in is not sellable....but it's worth at least 2500 in the blue book. Then they played with numbers and stole at least 2K from me. They make a point to screw everyone out of least 2K. ...
Bad and unprofessional sales man. Julio and carlos after we make deal they call me and say the truck we make the dela is not the one we talk. I call back and they dont hanging up call i hear the taking of me very bad things but they don't know me bad bad bad experience
I recently did business here and was very happy with my experience. The dealership is beautiful, and the staff is very friendly. It's a great place to do business. I would have no hesitation recommending them.
If u need help getting a car D'Arcy Buick Gmc is the place you want to go. Beautiful place, nice people and great prices. My credit is 0 and they were still able to help me with only 800 down. I really recommend you go there if you need help getting a nice car or truck at an affordable price they will work with you. I walked away with a suv the same day go there it's the best thing you could ever do
Tom and Jesus were great listeners and took great care I everything I needed. I couldn't be happier with the service and commitment to customer satisfaction they they provided.
Don't know where to start maybe I should start where the finance officer ghost wrote the contract then had me sign it stating it was something else when I caught on he tried to lie buyer beware is all I can say I only gave it one star cause that's the least I could give
As always we were so impressed with our service. Everyone there is so helpful and knowledgable. Luke and Jack helped us with looking at a newer vehicle and our options will the service manage took car of my car quickly and with ease. Great place to go for service and a new vehicle.
Brian Deutsch was by far the most amazing service advisor I have ever dealt with. He made everything be flawless and answered any question I've had. Chevrolet should make him service manager or trainer as he is the prime example of a great worker. He impressed me so much, I really feel he should be praised by service manager.
I purchased a 2015 GMC Terrian from darcy and could not be happier. I bought it 2 months ago and still feel absoulutly happy about my purchase. They worked with my price and what I could afford. JP was absoulutly wonderful on finding me this car. Luke and Dave helped make it happen. In the last 7 months my family has purchased 7 cars from Darcy and all of them we love. Your treated as family. They don't jump down your throat and even made a 3 month check up for my car to make sure all is still okay. Love Darcy & will ...
Always a pleasure to deal with the employees here From the service writers to the mechanics to the billing clerks. Everyone knows their job and performs it well I bought my truck here and I will buy more vehicles here. I highly recommend this dealership
The vehicle was priced well and there is no haggling when you buy from Darcy motors. We purchased a used 2014 Chrysler Town and County form there Morris, IL location. We received the best customer service when itcame down to this purchase. I would recommend anyone be to go and see Jeb or anyone else at Darcy. In the future of purchasing a vehicle new vehicle I will use Darcy motors again.
I've purchased many vehicles and will say this was a great purchase. They went above and beyond the call. From the test drive to the negotiating. Thanks D' Arcy GMC
One of the best buying experiences in my life! From the salesman JR, to the sales manager Tom and the Finance manager Rob I would definitely recommend this dealership to everybody.
I had told the D'Arcy sales team that I was ready to get a deal done provided they were competitive with their offer on the car specs that I had provided to them. They did a great job listening and making me a compelling offer. I greatly value this way of doing business. They immediately cut to the chase and saved us all a lot of time. I will recommend them to my friends and family.
This is the second time leasing and third time dealing with D'arcy. I have had dealt a new and previous salesperson each time and the help from all was nothing short of excellent. I would not think of going or buying from any other dealership. The company on a whole is second to none and all employees are quick to help with any problem. Jerry Dawson
Great experience. Awesome salesman! Visited other dealers and they couldn't come close to the professionalism, courtesy and no pressure salesmanship! Wouldn't buy a car anywhere else!
I needed a new vehicle in July, and after having such bad experiences with another dealership choose to check out D'Arcy. That's where we met Mitch, and we are so thankful we did. He is very knowledgeable and took our family's needs in to consideration. It was such a great buying experience, that 5 months later when my husband needed a new car we were back, buying another Buick with Mitch. The employees at D'Arcy are friendly, professional, and take the time to get to know you. Even their service department is great. When we take the ...
Spent time communicating with Carlos with the intention of purchasing an SUV. I was told they had located the vehicle at another dealership and would provide the requested information. I was told I would be called by Carlos on a Tuesday. No call. I called Carlos on Wednesday requesting the information and he promised me a call back before he left for the evening. No call. I called just prior to closing time, only to be told he had already left. It's now midday on Thursday and still no call. It's time to go to a different dealership ...
Brought car in for service because antifreeze was leaking.they diagnosed the problem only to have same problem resume.car had to be towed back in only to be told it was something else which they fixed ,but was far less of a fix than what they charged me for the initial fix.survey person called to rate experience for service and was told it was going to be Brought to management's attention.manager never called after she was told what time I could be reached.not happy with be charged for something that did not need to be ...
Bought a new car in the beginning of the month, and the whole process was stress free. From looking at different vehicles and trims, finally decided on one, and then had the easiest financing signing/process I've ever. No pressure to buy extended warranties. Went back this week and bought another vehicle and treated the same way. Every employee in the business says Hi to you and is very polite. I will definitely be doing business here again!! Great job D'Arcy GMC!!
Matt was a pleasure to do business with. I like an honest person who is straight forward and no sugar coating. I was upfront and told him my situation what I could not afford and my issue of my upside down loan scenario and him and the finance team found a deal that was affordable for me I did not feel like anyone got over on me I walked away feeling good about my decision even though it took Matt and I a few months to get to this level I appreciated his patience and I thank you all for ...
Great sales staff no pressure to buy. Salesman took time to explain all of the options and show me how they worked. The whole staff was nice and friendly.
A huge thank you going out to the entire D'Arcy team that made our recent purchase a breeze! We have purchased many cars over the years and shopped at dealerships all over the Midwest. This was, by far, our best experience. From the e-mail inquiry to the negotiated trade, to the welcome we received upon arrival, to the test drive, to the paper work to complete the purchase. Every step was well worth the three hour drive to the dealership. Tom, Mark, Rob and Jack were all great to work with.
My son worked long and hard to save for his first car. He found a used car for sale at D'arcy Buick/GMC in Joliet, Il. We compared similarly available autos and felt that the price asked was fair. After 40 years of buying cars, I dreaded another experience at another dealership where you are disgusted by how you were treated. The experience at D'arcy ended up being a great one, to the point I joked about it all being on an episode of Candid Camera. Our sales associate was Mr. John Ziebarth. The first person in all my ...
D'Arcy Buick GMC in Joliet is the best dealer around this region. They are very attentive to customers, fair and friendly. Service was completed promptly and well. Abundant staff in all departments , all eager to help. We bought our Buick Enclave here in September and have received many follow ups to be sure we are happy. This dealer also handles other types of cars at other locations and i have never heard anything but positive remarks. We highly recommend D'Arcy!
Finding out what was wrong with my car was not easy but they didn't give up. They kept my car for almost a week until they got it right.
From the moment I walked into the dealership, I was impressed with the professionalism of the D'Arcy Buick GMC staff. Taylor Startz was my saleswoman and did a phenomenal job. She made sure I was happy with the vehicle I chose and did a great job handling the sale. I will definitely be recommending Taylor to friends and family in the future. Nick D'Arcy and Diego Rivera helped tremendously in finance and I felt fully confident that I got the best deal possible on my 2015 Buick Verano. The car is beautiful and runs like a dream! Thanks for ...
I had some warranty work for paint, lane departure sensors and leather seat problems. There was a recall and oil change that had to be done too. Emilio was great to work with and kept me informed. He made sure I was taken care of and understood what was going on with my vehicle. He helped me get into a rental vehicle. He is a big reason I bring all of my GM vehicles to D'Arcy for service regardless if I bought them there or not.
We brought our 2013 GMC Terrain to D'Arcy Buick GMC for the free oil change we received when we purchased the truck. The business(overall) is extremely clean including the bathrooms. The waiting area is the best one I have ever been in with very comfortable chairs, big TV, reading material, free water and pop. There was also a waiting area with the same chairs but away from the TV where you can carry a conversation or do work on a laptop. Oh yeah, free WIFI as well. I could go on and on but I won't bore you ...
I have purchased three cars from D'Arcy GMC in Joliet in the last two months. My husband referred his mom and she purchased a car two weeks ago. 2008 Toyota RAV4 for my daughter 2008 Sierra Truck for my son 2013 GMC Terrain for myself Luke and Jason were AMAZING! No one pushed us to purchase any cars and they were extremely helpful getting the best finance %. They were very informative about each and every car / SUV. We will never go anywhere else as long as Luke and Jason are employed there!
My experience was wonderful!!! Salesman Joe was very attentive to what I wanted in my vehicle, picked out the ones that had what I wanted only thing I had to do was pick which color. The finance director Mike was fantastic also, helped by questioning my needs how often I trade a vehicle, we determined that a lease would be better for me as often as I trade vehicles. I went with the lease( I had heard horror stories about leasing) he took the time to explain the leasing process and what was involved. The parts manager was also fantastic ...
My Wife bought a 2008 Buick Enclave (Red, First Year Production Model) from this dealership. It was Brand New, and She loved it, Until the Problems started surfacing. 6,899 miles-Recall for Program shift Performance, Right rear weather stripping coming apart. 9, 894 Miles-Right rear weather stripping coming loose. 17,918 miles-Sunroof Leaking into headliner, Parking Brake petal came apart. 46,225 Miles- Left Front Stabilizer link loose. 56,252 Miles-Brake and Stability light on, Noise in right Rear. 56,453 Miles-Stability light on when braking and Turning-Poor Connection to level sensors, Dryer noise while driving 50-60 Mph. 95,581 Miles- A/C Inop-Expansion valve and seals leaking, Front Struts weak and Noisy. 96,808 Miles- A/...
We were car shopping and Darcy's won our business!! We bought a 2015 GMC Acadia. It was the most enjoyable car purchase I have ever made. We felt the experience was a very pleasant and enjoyable one. At no time did we feel pressured to buy. We were explained every detail on every move of the way. From the moment we pulled in on the lot till we drove off the lot there was no pressure to buy - just the comfort of what are you looking for, lets see if we can find you something, to lets get this ...
Excellent Service... Thank you for your faster than quick response and easy communications. Every aspect of service and communicating with the Dealer and Service Department was with ease and every effort to correct whatever situation that my car had. The situation with my auto happened unexpectedly and was resolved in every professional way. Again, thank you.
I always receive great customer service at Darcy. The entire staff is very helpful. Based off of the great customer service experience each time I've brought my vehicle in for service, not only do I recommend Darcy to others for their service department but I will definitely shop Darcy for my next car purchase before looking anywhere else.
Mitch Christy provided excellent service. He did everything possible to accommodate my needs. He was patient, listened to my concerns, and helped me get into the right vehicle for me. It was the best experience I have ever had purchasing a vehicle. Keith also provided excellent service and did everything he could to meet my needs.
Service was excellent as always. We have purchased multiple vehicles from D'Arcy Motors. The customer experience is the primary reason. Terry D'Arcy is a first class individual and his employees are a reflection of his character!
The service was excellent, the best I've ever had at a dealership. The service was wonderful. All employees that we dealt with were wonderful.
Bought a used truck and IT IS TERRIBLE. Sales manager TOM called me 8 times talking me into coming in to see it. I told him it MUST have no mechanical problem and must not leak any oil. I drive an hour because he promise it was great. When I get there the truck is OK but has no major problems I can see. FIRST TIME i drove it the check engine light comes on. Shop says knock sensors and the light has been turned off before. Knock sensors are SHOT and have been bad for awhile. I believe they knew ...
I bought my 2009 Hummer H3 on June 24th 2014 through Mike Friscia. Once again he was great to deal with from last year when we bought my wifes Encore through him.Also Tom went out of his way to make sure I had an extended warranty that fit us.Dave in the finance department handled all the paper work with ease. It has been a pleasure once again to deal with the people at D'Arcy Motors. I always refer people to D'Arcy Motors who are looking for another vehicle weather new or used. Thank you
After 13 years in my Celica, it was time for a new ride. I test drove the 2014 Encore and loved it! The folks at D'Arcy were awesome. Every person from the one who greeted me, to the salesman, to the one who showed me how to use all the bells and whistles were as nice as could be. I got what I wanted for the price I thought I should pay and I was treated like I was the only customer in the showroom. The folks at D'Arcy ROCK!
They took us in on time and had us out quicker than they said and everything was done !! The men and women at Darcy are always cheerful and very helpful.
I visited D'Arcy twice last week, during my first visit I worked with Sales person Jesus Barajas who explained the features on the vehicle to me. I also worked with Sales Manager Luke. However, I did not buy a car that day and instead of giving me the typical brush off after realizing that I was not purchasing a car, Luke shook my hand and politely thanked me for coming in and invited me to come again.(I work in the sales/customer service field and I really appreciated the respect he showed me). I returned to the dealership ...
2010 Impala was brought in for service due to a few different issues. Christine was extremely helpful and explained everything to me in detail. I was so satisfied with the warranty covered work, I went on to have my battery and front and back breaks repaired, all in a timely manner. Thank you for making this experience painless!
Tried to do my patriotic duty by looking for an American car at Darcy. What a mistake this was. The salespeople are clearly full commission as they hawk you before you get out of your car and pressure you the entire visit.Very bad selection of Acadia's with the options I wanted, they took forever to find one on their computer. Tried to leave and they would not let us out the door without more pressure. Dear GM Next time you are broke and begging for government money, don't blame foreign competitors. Try buying a car from D'...
Thanks to the sales people we dealt with we were able to get the right size car needed for our family. Financing was professional & in budget.
My wife and I wanted to get a new SUV as we are expecting a new addition to the family very soon and went to D"Arcy to look at the GMC Terrain. While at first we were not sure about some of the options, our salesman, Mark Painter, took the time to go over the whole car and show us the available options. He even had us test drive multiple cars---front wheel drive, all wheel drive, 4 cyl, and 6 cyl. He showed remarkable patience, answered every one of our questions. We even got done buying the car in what ...
When I walked in the saleman Jesus asked me what I was looking for and automatically started looking for a vehicle that fit my criteria. He was friendly and patient and very efficient. I ended up buying a beautiful used vehicle that they cut me a even more beautiful deal for. They made me feel very comfortable and welcome and now I understand why everyone has D'arcy stickers on thier cars. After months if searching I found not only a great car but a dealership I will be loyal to from now on!
At first i was very skeptical of going into Darcy because of the comments i have heart about the dealership. I went there about a week or 2 ago and Jesus helped me he was so friendly and helpful what i really liked about his service his he was very focus on trying to find me what i was looking for. Seemed to me he was in the field a long time he was knowlodgble and new everything about cars. He had a smile always on his face he changed my experience now i love youre dealership and want to work ...
I needed a used car and had'nt bought a car in awhile.A few friends told me about Darcy and how great they are to work with,when purchasing a vehicle.My car buying experence was great.Mike and Keith answered all my questions and made it real easy to do my deal at Darcy.They gave me a fair price on my trade in ,that had 140,000 miles on it.And Chuck was able to get me a low rate of intrest,for my loan.Darcy also has a very friendly atmosphere,where all the employees,are very polite ...
I would like to thank D'Arcy Buick GMC for wonderful buying experience. I spoke with one of the internet sales professional , I believe her name is Gina, and should could not have been more helpful. I arrived and she and the internet manager, Jason, met me and introduced me to the J.R. We ended up purchasing the Terrain, a nicer model than we originally looked at, and could not be happier. I look forward to buying our next car from D'Arcy...we will recommend this dealer to all. Thank you again for your help. We love our ...
I have given this service department numerous opportunities to meet my expectations but this final experience seals the deal. The service department is very unresponsive, overpriced and I honestly feel that they are trying to cheat people with inflated prices, unnecessary work and surprise charges. I have requested a part be ordered for me numerous times and they have never completed the transaction. I had to leave messages to with questions about a detailing/interiro/exterior protection package that i purchased with my vehicle (approx $650). No one ever returned my calls or answered my questions. No one had explained that ...
Worst car buying experience I have ever had I purchased a car from D'Arcy Motors that had to be trailered into the dealership, the Sales Manager lost it in transit or sold it to someone else ( I never got a straight answer from them where my first car went) We waited over 2 hours to buy the second car due to a finance rep taking a personal day and only one rep onsite that night. They continually told us it woul be just a few minutes but it turned out to be 2 hours. I had a $100 referral coupon from my ...
Several sales personel saw me on the lot looking at cars,Mark was the only one to show the initative to pursue the sale. I observed that he was the following: - Not pushy - Knew his subject - Polite - Friendly - Aggressive enough to get the sale
The folks at D'Acy were so helpful. They found just the right car for my needs and budget. They took their time and allowed me to make my decision without being pushy. The sales staff was great! And the service was outstanding. I would recommend them to any friend or family looking for a new vehicle.
MY OVERALL EXPERIENCE AT DARCYS WAS GREAT I REALLY ENJOYED WOKING WITH JESUS HE WAS VERY FRIENDLY AND KNOWLEDGEBLE. HE GREETED ME WITH A SMILE AND WAS VERY PROFESSIONAL
Kurt was very quick to find me my car and get me the best pprice and payment. I will send everyone I know to Kurt.
This sale experience was the best that I've ever had in buying a new car! Mark Painter was extremely helpful, and when he didn't know the answer to my question, he quickly found out. Mr. Searl, the Manager, was friendly and helpful too. We had several negotiating sessions on the allowance for my trade-in and they were all handled in a friendly professional manner. I would go back to D'arcy for a car sale and would recommend them and Mark to my friends.
I WENT TO DARCY MOTORS TO BY A NEW ACADIA. AFTER DRIVING A NEW ACADIA MIKE KASTRATI BROUGHT UP THE IDEA THAT I LOOK AT A CERTIFIED USED ONE. AFTER DRIVING A 2011 WITH ABOUT 13,OOO MILES ON IT MIKE INFORMED ME THAT I COULD SAVE OVER $7000 AND GET A BETTER WARRANTY ON A CERTIFIED CAR. AFTER HEARING MANY HORRIBLE STORIES ABOUT CAR DEALERS IT WAS A PLEASURE TO DAEL WITH SOME ONE WHO REALLY CARES ABOUT THEIR CUSTOMERS. I WOULD TELL ANYONE I KNOW TO GO TO DARCY MOTORS
My 2011 GMC Terrain is my first vehicle I have purchased fron D'Arcy Buick GMC. I live one hour away from the dealership and have never experienced such fantastic customer service in a car dealer. The professional staff at D'Arcy's is top shelf. There knowledge left me feeling so comfortable with my purchase I am sorry I did not find them sooner. I will never go to another dealer!!
I was treated in a friendly professional manner and every element of my purchase was thoroughly explained to me. All financial arrangements were clear and fair. My new Terrain's features were explained to me and the XM radio and Onstar were set up and demonstrated to me.
Worked on OBD codes P0171, P0303 = Replaced 02 sensor at $350.00 Less than 150 miles later I get codes P0171, P0174, and P0303!! And now they want ANOTHER $300.00 + to fix it?? It should have been done right in the first place!! When I complained I was EJECTED and threatened with being arrested!!! OK so I was pissed off, and was loud, but could not get anyone in charge to attend!! Only the desk clerk.